Uber has refunded a Toronto customer who was charged a whopping amount of 18,518.50 Canadian dollars for a 20-minute ride in rush hour that should have cost under $20.
On December 8, Uber Rider Hisham Salama took an Uber X for a ride which would have cost him around $20 after surge prices, but when he arrived at his destination, the trip charges showed 18,518.50 Canadian dollars instead.
As per reports Uber initially refused to alter the charge. He tried to contact Uber, where an Uber representative informed him that the charge was right. He also received a message from the Uber support representative telling him that “based on the pickup and drop off locations of the trip you took, this fare is correct.”
— Emily Kennard (@emilykennard) December 9, 2017
Rider said, “Then about 20 minutes (later), when I was with my friend, I thought I should probably check my credit card to make sure everything was OK. It wasn’t — the charge was pending,”.
The news first broke to the headlines when Salama and his friend took it to twitter to voice their issue, only after then Salama was refunded $150.But the received amount was quite low compared to the giant amount he was charged by Uber. Then Salama’s friend Emily Kennard came to the rescue and posted a tweet on twitter on December 9, that her friend was charged $18,518.50 Canadian dollars for a 20-minute ride through Toronto. This post of Emily received a huge support from people and made Uber realize its blunder. After this huge outrage on social media Uber issued full refund to the rider at last.
Later, Uber spokesperson issued a statement, “There was an error, and we have provided a full refund. We sincerely apologise to this rider for his experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred,”